Fortune
AI shopping agents are coming. No one is ready for them
Autonomous AI shopping agents capable of browsing, selecting, and purchasing on behalf of consumers are rapidly approaching commercial reality — but the infrastructure to support them safely doesn't yet exist. Industry experts at Fortune's Brainstorm Tech conference warned that critical gaps in fraud prevention, security protocols, and return policies remain unresolved. Until standards emerge, widespread adoption will be stalled more by systemic unpreparedness than by a lack of consumer interest.
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Fortune
AI can be a ‘secret sauce’ or a way of ‘democratizing mediocrity’—Here’s how business leaders are getting the best of the technology
The same AI tool in different hands can yield wildly different outcomes, making human judgment and skill the true differentiator in the technology's value. Business leaders are finding that AI amplifies existing capabilities rather than leveling the playing field — sharp thinkers get sharper, while undisciplined users produce polished-looking noise. The real competitive edge lies not in access to the tools, but in knowing how to deploy them with intention and expertise.
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